Frequently Asked Questions

Everything you need to know about your City Chain experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Simply use our online portal to generate a prepaid return label.

Are your jewelry pieces water-resistant?

Our premium collections are crafted with high-quality stainless steel and PVD gold plating, making them highly resistant to tarnishing and water exposure.

Do you offer international shipping?

Yes, City Chain ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.